Anytime Telehealth is a technology solution that enables you to collaborate with local physicians and easily allow patients to connect with your urgent care. The Anytime Telehealth technology fosters the physician-patient relationship and the ability to maintain local trusted networks of care. Improve access for patients, partner with physicians and ensure patients receive the care they need and trust.
Our solution is different because we believe in the power of keeping care local. We partner with board-certified healthcare offices, urgent care clinics and hospital systems in communities nationwide, so if a physician’s schedule does not allow them to connect with patients, they can be routed to a trusted partner.
Partnering with Anytime Telehealth:
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Supports patient satisfaction
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Promotes continuity of care
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Creates opportunities for new revenue generation
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Collaborate with local practices
More than a platform – we want to help you succeed by offering a solution complete with:
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Provider and staff training
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Marketing content & tools
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Workflow customization
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Ongoing support
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Network building support
How It Works
Our telemedicine platform helps you deliver the ease and convenience patients want — on your schedule and your terms. Here’s how it works:
Before You Start
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Choose the days, hours and types of visits you will offer via telemedicine
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You may route calls to an admin or nurse to prepare a patient prior to your visit
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Establish routing preferences
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Share billing and payment setup
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Triage – add telemedicine to what you are able to provide via telephone to your after hours triage partner or have nurses triage during the daytime
01. Patient initiates visit
Patient joins via the Anytime Telehealth website or mobile app, using a smart phone, tablet or computer. Offer you patients the option for walk-in and scheduled visits for:
- Minor illnesses, like cold & flu
- Rash
- Laceration
02. Call is routed based on preference
When a request comes in when you are not available, they can be routed to a healthcare partner of your choice.
03. Provider receives a notification
You are notified when a virtual visit request comes in on a day and time when you have designated availability.
04. Telemedicine visit
The visit is conducted quickly and easily via video. Provide care, advise on follow-up care and more with the convenience of telemedicine.
05. Complete visit & make notes
Record notes from your visit in the physician portal and easily share with their primary provider or add to the patient’s medical record.
Why Telemedicine?
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76% of patients prioritize access to care over the need for an in-person visit.
American Hospital Association
77
77% of patients want access to virtual care.
The Advisory Board, 2017
Built By a Physician, For Physicians
A Clinical and Fatherly Perspective
As a pediatrician, one of eight children, and a father of four, I am a passionate advocate for patients. Twenty-five years of healthcare experience, including pediatric emergency room care, have taught me the undeniable value of a family’s relationship with their healthcare provider.
I have seen a disturbing trend in pediatric care over the years. Children often aren’t receiving the specialized care they need and deserve. A result of the growing popularity of retail clinics and urgent care centers, and people’s reliance on the ER, children’s healthcare has become increasingly fragmented and rarely includes a pediatrician. Families are choosing low-cost, convenient options over specialized care – sometimes with unfortunate outcomes. These stories are the reason I started Anytime Telehealth.
As a physician and a father, I believe we must do better. Technology can’t solve this problem alone, but it can help. It can serve as a connector… connecting families with quality care when they need it – and at a price they understand and can afford. Our technology truly enables “Trusted care from anywhere.”
Mick Connors, MD
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Frequently Asked Questions
For additional questions, please contact us. We will get back to you as quickly as possible.
What is Anytime Telehealth?
Yes. Our telemedicine platform is securely encrypted and all information is protected and shared in accordance with HIPAA compliance standards.
How is Anytime Telehealth different from others in the telemedicine space?
Anytime Telehealth gives you complete control and options on how you want to provide telemedicine. You choose the hours, how to schedule, and what types of visits you’ll provide via telemedicine. Our solution also allows you to partner with other practices, urgent care clinics and/or hospitals to help provide patient care.
What types of practices and specialties can use Anytime Telehealth?
Anytime Telehealth works with individual physicians, group practices, clinically integrated networks, urgent care clinics, and hospital systems. Imagine a network of care centered around the medical home.
Is Anytime Telehealth HIPAA compliant and encrypted?
Yes. Our telemedicine platform is securely encrypted and all information is protected and shared in accordance with HIPAA compliance standards.
What if I have limited time or resources to staff a telemedicine program?
Anytime Telehealth gives you complete control and options on how you want to provide telemedicine. You choose the hours, how to schedule, and what types of visits you’ll provide via telemedicine. Our solution also allows you to partner with other practices, urgent care clinics and/or hospitals to help provide patient care.
How are health insurance claims handled with Anytime Telehealth?
Each practice, state and region handles insurance reimbursement differently. Anytime Telehealth will collaborate with you and your practice to determine if and how best to handle each scenario. If insurance is billed, the billing is done by the practice. We do take credit cards if the service is not covered. Your practice can set the fee for uncovered services.
Does Anytime Telehealth provide any type of reporting or analytics?
Yes. Anytime Telehealth can provide reports specific to call type, duration, and provider. Additional data is available as needed.
What will my patients’ experience be like when using this technology?
Whether accessing Anytime Telehealth via our website or mobile app, the user experience is a simple, speedy and intuitive one. Requesting a virtual appointment only requires three simple steps:
01. New users register for their free Anytime Telehealth account by simply sharing their email address, creating and confirming a password, and clicking “Submit.” Returning users login quickly and easily using their email address and password.
02. New users are asked to share a bit about themselves, including:
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Name and contact information
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Health insurance provider and policy number (optional)
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Physician’s practice code or name and contact information (so that we can route the appointment request appropriately)
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Payment information
03. Request a visit:
- The patient will provide the state where they’re currently located, why care is being sought, with an option to upload photos that may be helpful in diagnosing and / or providing care.
That’s it! With a quick click of the “Submit” button, the visit is requested and the user’s video appointment should be initiated shortly. Our average wait time is less than 10 minutes.
How much does it cost for patients to use Anytime Telehealth?
Anytime Telehealth lets you decide what your patients will pay for all types of virtual care visits. Our experienced team is happy to provide best-practice-based guidance as needed, but ultimately, our physician partners have complete control.
How much does it cost for my practice to use Anytime Telehealth?
The cost of our solution is based on a per call fee and we have options for unlimited calls for a monthly subscription, so you can choose how to pay for the service. (Our goal is to keep costs really low so the physician retains most of the reimbursement.) To learn more about large practice / network pricing, please contact us contact us.
Do I need special equipment to use Anytime Telehealth?
No. Both physicians and patients can access Anytime Telehealth through the camera on their smart phone or tablet, or by using a computer with a camera.
Will I need to be trained to use Anytime Telehealth?
Yes, but training is easy and doesn’t take long – it typically takes two hours or less. We will train you and your team (administrative, clinical, etc.) on both telemedicine best practices and how to use our software.
Will I have access to tech support over the long term?
Yes, we are here to support the technology solution and should you run into issues, we want to help. You will have options based on how much support you need.
Can I white label Anytime Telehealth to leverage my brand?
Yes, white labeling is an option. For more on this, let’s talk.
How do I make sure my patients know I offer virtual care?
Anytime Telehealth will provide marketing materials for communicating with patients. We can also offer tips for spreading the word through digital channels, like social media.